This Policy describes how we collect, use, store and disclose your personal information when you use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal information. 

Information we collect

Personal 

When you register an account with AW8 Casino, we collect certain personal information that is necessary for the operation of our services. These include:

  • Name: To verify your identity and personalize your experience.
  • Email Address: For account verification, communication, and marketing purposes.
  • Phone Number: For account security and customer support.
  • Date of Birth: To ensure you meet the legal age requirements for gambling.
  • Payment Information: Including credit card details and other financial data necessary to process transactions.
  • Identification Documents: For account verification and security purposes.

Non-Personal

We also collect non-personal information to improve our services and enhance your experience. This includes:

  • IP Address: To monitor and analyze usage patterns.
  • Browser Type: To optimize our website for different devices and browsers.
  • Operating System: To ensure compatibility with various systems.
  • Usage Data: Including pages visited, time spent on the site, and other interaction details.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our site. These technologies help us understand how you use our services, remember your preferences, and provide personalized content and advertising. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our site.

How we use your information

Service Provision

We use your personal information to provide and improve our services, including:

  • Account Management: To create and manage your account, verify your identity and process transactions.
  • Customer Support: To respond to your inquiries, resolve issues and provide assistance.
  • Communication: To send you important updates, promotional offers and newsletters.

Legal Compliance

We may use your personal information to comply with legal obligations such as:

  • Regulatory: To comply with gambling regulations and prevent fraud.
  • Litigation: To respond to legal requests and enforce our terms and conditions.

Marketing and advertising

With your consent, we may use your information for marketing purposes, for example:

  • Promotional offers: To inform you of special promotions, bonuses and events.
  • Personalized advertising: To deliver targeted advertising based on your preferences and behaviors.

How we share your information

Third Party Service Providers

We may share your personal information with third-party service providers that help us operate our services, such as:

  • Payment processors: To facilitate transactions.
  • Customer Service: To provide assistance and resolve problems.
  • Marketing Agencies: For promotional campaigns and personalized advertising.

Legal Obligations

We may disclose your information when required by law or in response to legal requests, including:

  • Law enforcement agencies: To comply with subpoenas, court orders or legal proceedings.
  • Regulatory Authorities: To fulfill our obligations under gambling regulations.

Business Transfers

In the event of a merger, acquisition or sale of our assets, your personal information may be transferred to the new owner. We will notify you of any changes in ownership or use of your personal information.

Data Security

Security Measures

We employ robust security measures to protect your personal information from unauthorized access, disclosure or alteration, including:

  • Encryption: To protect transmission and storage.
  • Access Controls: Restricting access to authorized personnel only.
  • Regular audits: To test and improve our security practices.

Storage

We retain your personal information for as long as necessary to fulfill the purposes set out in this policy, including:

  • Account Maintenance: For as long as your account is active.
  • Legal Compliance: To fulfill legal and regulatory requirements.
  • Business Operations: For analytical and marketing purposes within the law.

Your rights

Access and Correction

You have the right to access and update your personal information at any time by logging into your account or by contacting our support team. We encourage you to keep it up to date to ensure the accuracy of our records.

Deletion and Restriction

You may request the deletion or restriction of your personal information under certain circumstances, such as:

  • Account Closure: When you decide to close your account.
  • Legal Rights: When your personal information is no longer needed for the purposes for which it was collected.

Objection and portability

You have the right to object to the processing of your personal information and to request the transfer of your data to another service provider, if technically possible. To exercise these rights, please contact our customer service team with a specific request.

International data transfers

Cross-Border Transfers

AW8 Casino operates worldwide and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

Safeguards

We provide appropriate safeguards to protect your personal information in cross-border transfers, including the use of standard contractual clauses and other legal mechanisms. By using our services, you consent to the transfer of your information to countries other than your country of residence.

Privacy for Children

Age Restrictions

Our services are not intended for persons under the age of 18 or the legal age for gambling in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have received personal information from a minor, we will take steps to promptly delete such information.

Parental Controls

We encourage parents and guardians to monitor their children’s online activities and use parental controls to ensure a safe online environment. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

Changes to this Privacy Policy

Updates and Revisions

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry standards. Any changes will be posted on our website and we encourage you to review this policy periodically.

Notice of Changes

To the extent possible, we will notify you of material changes to this Privacy Policy by email or other means. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.